Terms and Conditions: Cluttered to Cleared 

 This document describes the terms and conditions on which Cluttered to Cleared would be happy to help you.  The terms and conditions ensure all parties understand clearly what is expected. 

Code of ethics 

As a member of The Association of Professional Declutterers and Organisers UK, Cluttered to Cleared  is committed to adhere to the apdo-uk Code of Ethics. 

Confidentiality and privacy 

Cluttered to Cleared never divulge client information to third parties, nor any personal or business details that I may see in the course of my work.  Any testimonial and/or photographs provided by clients for publicity purposes will be reproduced only with their full knowledge and prior written consent. 

Data protection 

Cluttered to Cleared is registered with the Information Commissioner’s Office (ICO) Ref: ZA093843 for inclusion on the Public Register of Data Controllers under the Data Protection Act 1998. 

Best advice 

Advice is given in good faith and it is always your decision to accept guidance, and whether or not to keep particular possessions. Cluttered to Cleared is unable to accept responsibility for the consequences of such decisions. 

You acknowledge that I am not a valuer, nor do I have any expertise to identify items of special value or rarity. I am not qualified to advise on valuation matters for insurance purposes. 

Handling goods 

When handling goods and belongings of the client, I take great care to look after them. Unfortunately, accidents can occur. I shall not be liable for losses or damage, howsoever caused, and rely on you to have insurance in place to cover any losses or damage you may suffer caused by me in my role as your agent. I am, however, insured as a business for Public Liability and Professional Indemnity. 

Removal of items 

Items to be removed from your premises, must be at your own discretion. Disposal will not take place without your authorisation and you, the client accept responsibility for all or any items disposed of in the decluttering process. I am unable to dispose of any rubbish to landfill, but I am happy to take a couple of bags to a charity shop of your choice. 

Limits of work 

I will do all I can to help you achieve your desired organising goals and am happy to undertake some light cleaning to assist the decluttering and re-organising process, however, I do not provide a cleaning service. 

I am happy to move items around your home or office, but for health and safety reasons I cannot move or lift very large items of furniture. If this is required, it may be sensible to arrange a willing volunteer. 

Hours of work 

You will only be charged for hours actually worked.  Whilst a booking will generally be made for a pre-agreed period of time, it’s understood that it is not always possible to anticipate how long will be needed.  If an 8 hour job becomes 5 you will only be charged for 5.  Should a 5 hour job need to become 8 then your approval will be sought beforehand. 


If access to your home or premises is restricted or unsafe, I reserve the right to charge for lost time and expenses incurred. 

Breaks and refreshments 

We will need to break occasionally for a few minutes – I am happy to pause every two hours or so, but if you wish to stop more often, that’s fine (de-cluttering can be physically and emotionally demanding). A 30 minute break is required for any session lasting five hours or more. Time taken for a lunch break will not be charged.  You do not need to cater for me, I will provide my own meals an necessary.  


I am willing to source additional services that you might require, including but not limited to – handymen, plumbers/gas engineers, electricians, gardeners, cleaners etc. However, I accept no responsibility for your relationship with such service-providers and it is your responsibility to satisfy yourself that they are competent and their services and prices are appropriate to your needs. I will not be held liable if their performance falls below an acceptable standard nor for any loss or damage caused by any supplier, its employees or agents. Suppliers’ charges are payable by you directly. 


I charge £35 per hour (minimum of three hours, five hours recommended) on weekdays.  

For weekends and Bank Holidays, I charge £40 per hour – (minimum of three hours, five hours recommended) 

An invoice will be sent for the first session- 50% deposit is required to secure this session.  Payment of the balance is due at the end of each session by cash, cheque or bank transfer. 


Both parties have the right to cancel a booked session due to unforeseen circumstances. If the cancellation is made within 48 hours of the booked session, and no replacement session is booked, the session deposit fee will be forfeited. 

If I need to cancel our agreement for any reason, I will let you know as soon as possible and I will endeavour to re-schedule the assignment to a date convenient to both parties.